International Technical Services SoundNet Call Center is the centralized dispatch arm of ThyssenKrupp Elevator. Its primary two responsibilities are elevator monitoring and after-hours dispatch. SoundNet monitors elevator telephones 24-hours a day, 365 days a year, dispatching service calls and answering after-hours business calls for ThyssenKrupp Elevator branch offices throughout North America.

SoundNet call representatives are trained to handle elevator emergency situations. They will quickly assess the situation and dispatch the proper help. A digital record of the time, date and location of each call ensures accurate response information. Computerized and hard copy documentation of calls received and action taken protects passengers and building owners.