A service technician is only as good as the information he knows or the tools he carries. That's why ThyssenKrupp Elevator's ITS-Americas provides their service technicians with specific competitor product manuals. The staff of technical writers at ITS-Americas develop manufacturer and model-specific service manuals that contain diagnostic, adjustment, and technical information. And if something changes on a competitor product, ITS-Americas utilizes the company's network infrastructure to gather field information on tips and updates.