When something goes wrong, you want to know right away. That's why the ITS SoundNet Call Center monitors elevator telephones 24 hours a day, 365 days a year - so you know someone's always watching over your elevator system.

SoundNet dispatches service calls and answers after-hours business calls for ThyssenKrupp Elevator branches throughout North America. Our highly trained staff currently handles over one million calls every year, also employing an assistance service for 135 different languages. We digitally record every service request call received and strive to keep the response time below ten seconds - these days the average is six. Essentially, SoundNet gives you the added security and peace of mind unlike anything offered by our competitors.