Averaging over 25 years' experience, our field engineers are among the most skilled and knowledgeable in the industry. Their range of knowledge extends well beyond our own elevators. ITS even acquires competitor's equipment specifically so the engineers can understand it - inside and out. Additionally, in-house simulators are constructed, and they play a pivotal role in furthering our understanding of elevator technology.

Because of these efforts, we are able to create sophisticated diagnostic tools that our competitors don't have. Engineers can reference these tools, along with service manuals, when providing 24-hour telephone assistance to our field technicians. And for critical situations, ITS engineers are available for on-site support.