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New technology often times leads to new problems. The focus of the ITS Research & Development department is to seek even newer solutions. R&D closely monitors technological trends and innovations in a never-ending search to arm our field technicians with custom-made diagnostic tools, which improve repair speed and limit downtime. They also develop test fixtures to pinpoint problems within circuit boards. Currently, the R&D team is working on the ThyssenKrupp Interface Module [TIM], which will incorporate all of our interfaces and employ Bluetooth technology. This will allow our mechanics increased mobility and provide our customers with better service.
The diagnostic tools department gathers information from the R&D department and creates unique devices for field technicians and engineers. All tools are developed in-house and used to troubleshoot, maintain and adjust modern microprocessor-based elevator controllers and sub-systems. For example, the VISTA™ Remote Monitoring system tracks elevator systems, predicts troubleshooting issues and flags any decline in performance. The diagnostic tools department also equips custom PDAs and laptops with software specifically designed to communicate with competitor's equipment.
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