QUALITY

Commitment to Customers

In addition to employees and communities, we see our customers as both partners and as the guiding force on our sustainability journey. We regularly engage with our customers and are committed to serving as a sustainability resource for them. To that end, we are committed to providing best-in-class sustainable solutions that reduce our customers’ environmental impacts and operating costs. We are also committed to ensuring quality, promoting safety, and engaging in responsible marketing communications.

Ensuring Quality

ThyssenKrupp Elevator ensures continuous improvements at each phase of product development. We regularly review product design releases for manufacturability and safety impact. Moreover, our service branches survey and report customer satisfaction in order to quickly identify and correct potential quality issues in an effort to reduce warranty claims. ThyssenKrupp Elevator also regularly reviews warranty data and modifies production and design procedures accordingly.

Safety and Labeling

We are committed to product safety and communication through labeling. Our products are designed, built, and tested to codes and laws set forth by the American Society of Mechanical Engineers (ASME), the Americans with Disabilities Act (ADA), and national electrical codes. Electronic products are also certified for emissions and immunity as required by ASME and local standards. Furthermore, ThyssenKrupp Elevator employees actively serve on many of these product safety and code writing committees. Our product service information and labeling is included on cabs, electronics, doors, interlocks, buffers, and other product components. Label certification is monitored by ETL Laboratories, where testing is conducted to ensure that products meet requirements. If a product passes, ETL gives ThyssenKrupp Elevator the right to certify labels for the product’s design and process.